Contact Mail1s

If you need help with your account, payments, the API or custom domains, or want to report abuse, please send clear details so we can look into it faster.

1When to contact us

Get in touch if you run into sign-in errors, problems creating addresses, emails that never arrive, payment issues, need help with the API or want to report abuse of the service.

For technical issues, please include when the error happened, the related temporary email address if any, a screenshot and the steps you took.

2Payment and plan support

If a top-up or upgrade hasn't been credited, please provide the transaction code, the amount, the time of the transfer and your Mail1s account email.

We will cross-check the system logs and get back to you once the necessary information has been verified.

3Reporting abuse

If you find Mail1s being used for spam, fraud, malware distribution or other illegal activity, please send the relevant links, temporary email addresses and evidence.

Valid reports may lead to blocked addresses, restricted accounts or changes to our anti-abuse policies.

4Contact channels

The quickest contact channel is usually the Telegram button in the corner of the page, if the administrator has set it up. You can also use any public contact details added to the website.

Please do not send passwords, active OTP codes or sensitive data through support channels.